Privacy Policy – POPIA Compliant
Last updated: 11 August 2025
Ryumi (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
By accessing or using ryumi.co.za, you agree to the terms in this policy.
1. Information We Collect
We may collect the following personal information:
Identity Information – Name, surname, date of birth.
Contact Information – Email address, phone number, billing and delivery address.
Payment Information – Payment card details and transaction history (processed securely via our payment providers).
Website Usage Information – IP address, browser type, device information, pages visited, and cookies.
Communication Records – Emails, messages, and any information you send to us.
2. How We Collect Your Information
We collect personal information directly from you when you:
Place an order on our website.
Contact us via email, forms, or social media.
Subscribe to our newsletter or marketing communications.
Browse our website (via cookies and analytics tools).
3. Purpose of Collection
We process your personal information for the following purposes:
To process, confirm, and deliver your orders.
To provide customer support and respond to inquiries.
To send transactional and marketing communications (if opted in).
To improve our website and services.
To comply with legal obligations.
We will only collect and process personal information necessary for the purpose it was obtained.
4. Sharing of Personal Information
We will not sell or rent your personal information.
We may share your information with:
Service providers – Such as payment processors, couriers, and IT service providers who help us operate.
Legal authorities – Where required by law or court order.
All third-party service providers are contractually bound to protect your information in accordance with POPIA.
5. Cookies and Tracking
We use cookies to improve your browsing experience, remember preferences, and analyse traffic.
You can disable cookies in your browser settings, but some site features may not function correctly.
6. Data Security
We take appropriate technical and organisational measures to safeguard your personal information.
However, as with any online service, we cannot guarantee 100% security and recommend you take precautions when sharing information online.
7. Your Rights Under POPIA
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information (subject to legal retention requirements).
Withdraw consent to processing for marketing purposes.
Object to the processing of your personal information in certain circumstances.
To exercise your rights, contact us at info@ryumi.co.za.
8. Retention of Information
We will only keep your personal information for as long as necessary to fulfil the purpose for which it was collected or as required by law.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the revised date.
10. Contact Us
📧 Email: info@ryumi.co.za
🌐 Website: ryumi.co.za
If you believe we have used your personal information unlawfully, you have the right to lodge a complaint with the Information Regulator:
📧 Email: complaints.IR@justice.gov.za
📞 Tel: +27 (0) 10 023 5200
🌐 Website: www.justice.gov.za/inforeg/