Shipping Policy
Last Updated: 11 August 2025
This Shipping Policy outlines how orders placed on ryumi.co.za are processed, shipped, and delivered. By placing an order with us, you agree to the terms in this policy.
1. Processing Times
Orders are processed and shipped within 5–7 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Back Orders & Pre-Orders
Products marked as back order or pre-order may take up to 2 weeks for stock arrival before shipping.
You will be notified if your order includes back-ordered or pre-ordered items, along with the estimated arrival time.
3. Delivery Timeframes
Delivery timeframes depend on your location and the courier service used.
Once your order has been shipped, you will receive a tracking number via email to monitor the delivery progress.
4. Shipping Rates
Shipping fees are calculated at checkout based on delivery location and package weight.
Any free shipping promotions will be clearly stated on our website.
5. Delivery Areas
We currently deliver within South Africa.
For special delivery requests outside standard service areas, please contact us at info@ryumi.co.za before placing your order.
6. Damaged or Broken Items
If your order arrives damaged or broken, you must contact us within 2 days of delivery at info@ryumi.co.za with your order number and clear photos of the damage.
Claims made after 2 days will not qualify for a refund or replacement.
7. Lost or Delayed Shipments
While we take every precaution to ensure safe delivery, we are not liable for delays caused by the courier or factors outside our control (e.g., weather, strikes).
If your order appears lost in transit, please contact us so we can follow up with the courier.
8. Incorrect Shipping Information
Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to the wrong address due to incorrect details provided by the customer.
📧 For any shipping questions, contact us:
Email: info@ryumi.co.za
Website: ryumi.co.za